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How PSA Software Supports the Delivery of Services

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In this blog, we explain how PSA software helps streamline the delivery of services, some benefits, and potential drawbacks.

Professional Services Automation engages the core components of a business and consolidates them into one, this allows the most necessary operations to be run through one central platform. As PSA software becomes the heart and the engine of your business. It becomes the single resource for all key operational items. Not only does it organize, but it will consolidate processes streamlining your business from top to bottom.

PSA software is more than just a handful of features grouped together and integrated in one solution. PSA has an underlying business process infrastructure that provides a structured and standardized approach to the delivery of services. PSA software enables stake holders with real-time visibility of  their business processes, which in turn, improves, eliminates and streamlines the way in which people work within their organization – seen in the SPI Research image below (Figure 1).

Stakeholders can use PSA to establish which of their ongoing projects are on target from a budget and schedule perspective, what clients are the most profitable, and what pricing should be used to maximize profitability. Stakeholders also use PSA to determine the skill sets necessary to compete in future projects and able to chalk out the exact type of work load necessary.

Figure 1: How PSA Supports the Services Delivery Lifecycle (source: SPI Research)

Benefits & Drawbacks

PSA software helps firms achieve immediate results by quickly improving, automating and streamlining processes that will ultimately help them, including:

  • Improving project and resource management, invoicing accuracy, time tracking and revenue recognition
  • Improving overall performance and profitability with real-time, actionable insights
  • Reducing errors and time spent on administrative functions
  • Enhancing customer relationships and retention with a higher level of collaboration

Unfortunately, some organizations fail to achieve these benefits, typically as a result of:

  • Introducing new project management may require substantial changes within the organization like business process changes or the undoing of comfortable, yet inefficient workarounds
  • Re-training staff reluctant to change from their existing software environment and habits
  • Lack of buy-in from stake holders, if they do not appreciate the benefits of an all in one integrated solution

Organizations in almost every industry are realizing the significant value and starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.  As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.  

The world’s most intuitive PSA solution is here

CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. 

CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system. Our innovative PSA solution allows organizations to maximize profitability by integrating connecting projects and

financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind – fast, flexible, powerful and user friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out t  he solution and decide if PSA software is for you!

To book a free 15-minute consultation, email: or call: 1-888-528-3898 x110.

Source: 2017. Service Performance Insight, September 2017. [ONLINE] Available at: [Accessed 14 May 2019]